Failed to do new installation of a vCenter, UI error - "An error occurred while starting service 'vc-ws1a-broker''"

Products

• VMware vCenter Server

Issue/Introduction

Trying to do a new installation of a vCenter results in this error being presented in the UI - 

Install - Stage 2: Failed
Failed to download logs
A problem occurred during setup. services might not be working as expected

 

When reviewing the Messages UI element, (where a LOGS and CLOSE button are available), this error is seen -

An error occurred while starting service 'vc-ws1a-broker'

 

Environment

vCenter 8.x

Cause

An incorrect DNS server is being used in the workflow.

As an incorrect DNS server is being used, the forward and reverse DNS lookups will not work.

Resolution

Use the correct DNS server where the vCenter fqdn is correctly setup in DNS, resolvable forwards and in reverse (i.e. fqdn to IP, and IP to fqdn)