NSX Edge Clusters Stuck in ACTIVATING State in SDDC Manager

Products

• VMware Cloud Foundation
• VMware SDDC Manager
• VMware NSX

Issue/Introduction

After deploying an edge cluster, the cluster appears stuck in the "ACTIVATING" state within the SDDC Manager UI. However, verification through NSX Manager confirms that the edge cluster is successfully built and in an active state.

Environment

SDDC Manager 5.2.x
NSX 4.2.x

Cause

The issue arises when the edge cluster is deployed via the API. This method updates the SDDC Manager database with an incomplete status, leaving the cluster entry in the "ACTIVATING" state.

We can verify from the SDDC DB table,

1. Log in the SDDC manager database:
   

   # psql -h localhost -U postgres

   postgres=# \x Expanded display is on.
postgres=# \c platform

2. Check the nsxt_edge_cluster table for a stale entry stuck in "ACTIVATING" status using the following command:

postgres=# select * from nsxt_edge_cluster;

Example output,

Resolution

To resolve the discrepancy between NSX Manager and SDDC Manager, Need to update the "nsxt_edge_cluster" table details in the SDDC manager database with correct status.

Please reach out to Broadcom Technical Support to assist you with this, as this requires modification to SDDC database.