At an attempted logon, users receive the following message:
CA DRAS Server is not available for the security check function. Contact your System Administrator.
Normally, no users will be able to login until System Admin intervention resolves the issue.
This message is generally caused by one or more of these conditions:
If this was previously working and is intermittent or results are unpredictable:
Users are seeing this from time to time.
If this is the first time you are bringing up Web Viewer:
Make sure that you have the 4Q LMPKEY applied on the LPAR where the DRAS is running. The primary DRAS is you one that was selected during configuration with the configtool. If you have questions about this, contact Broadcom Support for more information.
Rerun the configtool and select system configuration, followed by CCI. Fill in the values, or accept the ones that you already entered and test.
This will verify the CCITCP or CCISSL is up and running. If correct, Save.
Check your WVProfile.properties in the config subdirectory under your install directory for the DRAS parameters to verify that they are correct:
LICENSE.SystemID= The name of the LPAR where the DRAS license server is running.
LICENSE.DRASServer= The name of the DRAS server. You can find it in the DRAS log, for example:
Server ID = DRASSVR
If they are not correct, rerun the configtool and after selecting system configuration, select DRAS to do discovery. When the discovery comes back with a list,
select the number of the server that you want. Do not select "No Change".
If this was previously working:
If you still have problems, please setup CCI client side logging as follows and contact Broadcom Support
a. Edit OmCCITrace.cfg, in your <CAOMWV12_HOME>/config folder and find the line:
c. Replace the line with:
d. Edit OmJDrasTrace.cfg and add this statement at the bottom
e. Wait three minutes for CA OM Web Viewer to get the updated logging settings
3. Attempt to reconnect
4. Your logs with be in <CAOMWV12_HOME>/logs
Please contact Broadcom Support if you are still having the problem.