Unable to update Aria Operations for Logs using Aria Suite Lifecycle. Unable to login with root account at console.

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

• Unable to update Aria Operations for Logs using Aria Suite Lifecycle.
• Unable to login with root at console.
• Even after changing the password at GRUB using KB 319358, users still cannot login using root account.

Environment

Aria Operations for Logs 8.18.x

Cause

Extra entries in the system-account and system-auth files.

Resolution

• Steps to follow:

  1. Console to the appliance and access the GRUB menu following the kb: How to reset the root password in VMware Aria Operations for Logs (formerly VMware vRealize Log Insight)
  2. Verify there are no extra entries are in the following two files:
     • /etc/pam.d/system-account:
       # Begin /etc/pam.d/system-account
       # Updated by Ansible - 2024-06-11T09:23:51.886414
       account    required pam_faillock.so
       account    required pam_unix.so
       # End /etc/pam.d/system-account
     • /etc/pam.d/system-auth
       # Begin /etc/pam.d/system-auth
       # Updated by Ansible - 2024-06-11T09:23:51.039431
       auth       required pam_faillock.so preauth
       auth       required pam_unix.so
       auth       required pam_faillock.so authfail
       auth       optional pam_faildelay.so delay=4000000
  3. Confirm you're able to login into the root account at console.