Jaspersoft (CABI 6.x) - Failed to start component - java.lang.NoClassDefFoundError Received

Products

• CA Spectrum

Issue/Introduction

After a successful Jaspersoft installation on Windows, Jaspersoft fails to start with the error java.lang.NoClassDefFoundError

Environment

Release: CABI 6.x installed on Windows
Component: SPCJSP

Cause

This issue occurs when WinZip is used to extract the Jaspersoft installation files. For some reason WinZip extracts all of the files to the top level. Which does not impede the installation. The installation completes successfully. But starting Jaspersoft fails and produces the java.lang.NoClassDefFoundError.

Resolution

7-Zip and WinRAR have been tested in house and they both extract the installation files correctly. Which allows Jaspersoft to start after a successful installation.