fields vcloud.cell.ip.primary and vcloud.ssl.key.password keep getting empty in the global.properties file.

Products

• VMware Cloud Director

Issue/Introduction

• After doing some change in the global.properties manually the fields vcloud.cell.ip.primary and vcloud.ssl.key.password keep getting empty in the global.properties file.
• In /opt/vmware/vcloud-director/logs/Cell-runtime.log in the VMware Cloud Director (VCD) appliance you can see entries like:
  
  2025-09-10 12:54:22,359 | ERROR    | Bootstrap Application     | LocalConfigurationStartupVerifier | Required configuration property not found: vcloud.cell.ip.primary |
2025-09-10 12:54:22,359 | ERROR    | Bootstrap Application     | StartupVerifierRunnerStartupAction | Error starting application: Missing required local configuration property: vcloud.cell.ip.primary |
VMware vCloud Director 10.6.1.24755947, Coordinated Universal Time, ###.###.###.### (###.###.###.###)

Environment

VMware Cloud Director 10.6

Cause

This error is caused due to a change in the order of the fields in the global.properties file done when it was being manually updated.

Resolution

To resolve this issue, contact Broadcom Support and note this Article ID (315059) in the problem description. For more information, see Creating and managing Broadcom support cases.