After upgrading the SRA version to NetApp ONTAP, getting an error as "Storage adapter with UUID '######-####-####-####-##########' was not found"

Products

• VMware Live Recovery

Issue/Introduction

• After upgrading the SRA to the latest version for NetApp ONTAP.

• From Site RecoveryUI > Array Pairs shows as Failed status.

• During Discover Devices, an error is encountered:"Storage adapter with UUID '######-####-####-####-##########'' was not found"

Environment

VMware Live Recovery 9.x

Cause

The issue is caused due to a mismatch in NetApp SRA versions on the SRM appliances, where one appliance had 10.5 SRA version installed.

Reference:
From vmware-dr.log:

2025-10-14T01:12:22.344Z error ymware-dr[01624] [SRM@6876 sub=Storage opID=#######-####-####-####-##########-reloadAdapters: 3e19] Failed to load SRA from 'netapp:10.4'
2025-10-14T01:12:22.344Z verbose ymware-dr[01624] [SRM@6876 sub=Storage opID=######-####-####-####-###########-reloadAdapters:3e19] Posting event to VC: (dr.eventEx StorageAdaptReloadFailEvent)
{
installPath = "netapp:10.4",
fault = (dr.storage fault CannotLoadAdapter) {
faultCause = (dc.storage fault.CommandFailed) {
faultCause - (dc.fault.InternalEccor) {
faultCause = (vmodl.MethodEault) null,
faultMessage = <unset>,
reason = "FATAL: sizeof(iv) should be equal to blocksize (16) at /usr/local/lib/per15/site_perl/Crypt/Mode/CBC.pm line 20.
"
msg = ""
}

2025-10-14T01:12:22.351Z error ymware-dr[01789] [SRM@6876 sub-Storage ctxID-2479f420 opID-######-####-####-####-###########-reloadAdapters: 3e19: 36be] ExecuteDiscoverArraysCommand: Unable to find the storage adapter for SRA UUID=70d7e5fb-####-####-####-e8f0386c17cb, error=
-- > (dr.storage fault.StorageAdapterNotEound) {
faultCause - (vmodl.MethodEault) null,
faultMessage = <unset>,
uuid="######-####-####-####-##########"
msg - ""

}
-- > [context]zKq7AVECAAQAAGz3dwEMdm13YXJ1LWRyAAAsGRxsaWJ2bWFjb3J1LnNvAAFCnSdsaWJkci1zdG9yYWd1LnNvAAEWGhABJGkaAdxdHAEdYBwCMpkDbGliZnVuY3Rpb25hbC5zbwAAzik0ANJCNADgfUkDsI4AbGlicHRocmVhZC5zby4wAATf+g9saWJjLnNxLjYA[/context]

2025-10-14T01:12:22.352Z info ymware-dr[01719] [SRM@6876 sub-DrIask.MirroredTaskQueue opID-######-####-####-####-###########-reloadAdapters:3e19] Task 'Task-6954213' has completed, tasks in queue 'TaskQueue-6954187': 0
2025-10-14T01:12:22.355Z error ymware-dr[01789] [SRM@6876 sub=Storage ctxID-2479f420 opID=######-####-####-####-###########-reloadAdapters:3e19:36be] StartDiscoverArrays: Unable to discover arrays array manager MoRef-[dr.storage.ArrayManager:######-####-####-####-###########:storage-arraymanager-917478467]
-- > (dr.storage fault.StorageAdapterNotEound) {
faultCause - (vmodl MethodEault) null,
faultMessage = <unset>,
uuid ="######-####-####-####-##########"
msg = "*



To validate the SRA supported version with SRM, below is the referenec HCL link:
https://compatibilityguide.broadcom.com/detail?program=vlsrsra&productId=62265&persona=live&keyword=NetApp&activePage=1&activeDelta=20&column=partnerName&order=asc&redirectFrom=ONTAP%20Tools%20for%20VMware%20vSphere%2010.4

Resolution

1. Login to SRM appliance management page (https:<SRM-IP>:5480>) with Admin credentials.
   
   
2. Remove the SRA from 'Storage Replication Adapters' list and re-add supported version.
   
   
3. Configuring the SRA adapter.
   
   
4. Return to Site Recovery UI page (https://<SRM-IP>/dr)
   
   
5. Under 'Storage Replication Adapters' section, click on 'Rescan Adapters'.
   
   
6. Go to 'Array Pairs' ,select the added Array pair and run 'Discover Devices'.
   
   
7. Validate status of 'Array Pair' and corresponding 'Replication LUNs'.

Additional Information

While configuring the SRA adapter, if getting an error as self signed certificate follow the below steps:

• When configuring a NetApp SRA on VMware Site Recovery Manager the following error is thrown
  

  Configuring the SRA adapter ....self signed certificate produced.

  Failed to register certificate Status: 401 UnauthorizedResponse body: ["Failed Validating credentials"]

• For ONTAP Tools for VMware (OTV) version 10, engage NetApp support.