Can't create a new user due to Invalid DN Syntax

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Risk Analytics
• CA Secure Cloud SaaS - Arcot A-OK (WebFort)
• CLOUDMINDER ADVANCED AUTHENTICATION
• CA Secure Cloud SaaS - Advanced Authentication
• CA Secure Cloud SaaS - Identity Management
• CA Secure Cloud SaaS - Single Sign On

Issue/Introduction

After trying to create a new user you are receiving an error message similar to this "Cause: Active Dir. Account 'Last, First ' on 'Active Directory SSL' creation failed: Connector Server Add failed: Invalid DN Syntax (LDAPSERVER) Action: Assign user "Last, First (FLast)" provisioning role "Test Role".

Another error that will be displayed will look similar to this one FAILURE: Connector Server Add (eTADSAccountName=Last, First )

 

Environment

Release:
Component: IDMGR

Cause

The user name that is trying to be entered has a space at the end of the First name causing an error.

Resolution

Upon creating a user it is important to verify that there are no invalid characters inside the username or it will create the following error. 

 

"Cause: Active Dir. Account 'Last, First ' on 'Active Directory SSL' creation failed: Connector Server Add failed: Invalid DN Syntax (LDAPSERVER) Action: Assign user "Last, First (FLast)" provisioning role "Test Role".

 

After the space has been identified and remove. The user can be recreated and the message that will be received will look similar to this. 

SUCCESS: Connector Server Add (eTADSAccountName=Last, First)