Mail notification are not sent in Aria Automation 8.x

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

• Users do not receive approval mail notifications in Aria Automation as expected.
• Despite having configured mail server in Aria Automation as per: Add an email server in Automation Service Broker to send notifications and with notification scenarios have been updated as per: Send email notifications to Automation Service Broker users, Users, do not receive an email notifications when the scenarios occur. 

 

Environment

VMware Aria Automation 8.x

VMware Identity Manager 3.x

Cause

This issue may occur due to either of the below scenarios:

• The sync between the directory and vIDM has failed 
• The attribute mapping in vIDM for the user’s email ID is missing or incorrect
  
• The email ID field for the user in the AD is blank 

Resolution

• Ensure the directory sync to the AD server is successful. 

  VMware Identity Manager Administrator UI > Directory Management > Specific Directory > Sync Now.

  Ensure, it completes successfully. 
• Verify that we see a valid email ID for the user 

  VMware Identity Manager Administrator UI > Users & Groups > specific users > User details

  • If not, validate the below:
    • Validate that the users we target to receive mail notifications, have accurate mail addresses added to their attributes on the AD. If not, add the the valid email addresses.
    • Validate that the correct attributes are mapped for the users in vIDM as per: Select Attributes to Sync with Directory. If not, update the correct attributes to be synced. 
    • Trigger a directory Sync from vIDM: Ensure, it completes successfully. 
    • Validate the email ID attribute now reflects for the user.
• Attempt to trigger mail notifications from Aria Automation now.