"Something went wrong" error when adding a datasource in VCF Operations for Networks

Products

• VCF Operations for Networks

Issue/Introduction

• You are unable to add any datasources to VCF Operations for Networks
• When adding a datasource, the error "<Data Source Type>:Something went wrong, please contact support." displays like in the screenshot below:

• The issue occurs for multiple datasource (NSX, vCenter etc..)
• From the collector logs in var/log/collector/*, an error referring to "Unwrapping failed" can be seen like the example below:

2025-10-20T14:10:22.000317Z ERROR common.utils.CommonUtils collector-process-msg-exec-12 logException:2680 Processing message from saas threw exception. RequestId=######-####-####-####-########, Type=VALIDATE_DP_CREDENTIAL, TenantId=######
java.security.InvalidKeyException: Unwrapping failed
        at com.sun.crypto.provider.RSACipher.engineUnwrap(RSACipher.java:487) _[_:_]
        at javax.crypto.Cipher.unwrap(Cipher.java:2590) _[_:_]
        at com.vnera.crypto.AsymmetricCryptWithSymmetricKey_Decrypt.decrypt(AsymmetricCryptWithSymmetricKey.java:138) _[common-0.001-SNAPSHOT.jar:_]
        at com.vnera.crypto.AsymmetricCrypt_Decrypt.decrypt(AsymmetricCrypt.java:90) _[common-0.001-SNAPSHOT.jar:_]
        at com.vnera.crypto.AsymmetricCrypt_Decrypt.decodeAndDecrypt(AsymmetricCrypt.java:97) _[common-0.001-SNAPSHOT.jar:_]
        at com.vnera.collector.config.protobufs.DataProviderConfigurationHelper.decryptPasswordsInConnData(DataProviderConfigurationHelper.java:69) _[contracts-0.001-SNAPSHOT.jar:_]
        at com.vnera.collector.core.engine.SaasCommandProcessor.decryptConnData(SaasCommandProcessor.java:1289) _[collector-0.001-SNAPSHOT.jar:_]
        at com.vnera.collector.core.engine.SaasCommandProcessor.processMessage(SaasCommandProcessor.java:365) _[collector-0.001-SNAPSHOT.jar:_]
        at com.vnera.collector.core.saascommunication.SaasListener.lambda_receiveMessage_0(SaasListener.java:116) _[collector-0.001-SNAPSHOT.jar:_]
        at java.util.concurrent.FutureTask.run(FutureTask.java:264) [_:_]
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136) [_:_]
        at java.util.concurrent.ThreadPoolExecutor_Worker.run(ThreadPoolExecutor.java:635) [_:_]
        at java.lang.Thread.run(Thread.java:840) [_:_]
Caused by: javax.crypto.BadPaddingException: Padding error in decryption
        at com.sun.crypto.provider.RSACipher.doFinal(RSACipher.java:389) _[_:_]
        at com.sun.crypto.provider.RSACipher.engineUnwrap(RSACipher.java:481) _[_:_]
        ... 12 more

 

NOTE:  VCF Operations for Networks was formerly named Aria Operations for Networks (AON), and prior to that was named vRealize Network Insight (vRNI)."

Environment

Aria Operations For Networks 6.13.0
Aria Operations For Networks 6.14.0
Aria Operations For Networks 6.14.1
VCF Operations for Networks 9.0.0
VCF Operations for Networks 9.0.1

Cause

There is a certificate mismatch between the Platform and Collector. This may occur when deploying using Lifecycle Manager or Fleet Manager when the deployment workflow is interrupted even if it appears to complete successfully after the interruption.

Resolution

Redeploy the Collector to resolve the certificate mismatch issue.