User Info for who has currently checked out a specific account

Products

• CA Privileged Access Manager (PAM)

Issue/Introduction

You have a server owner request to help with several accounts they had enrolled in PAM for their server, which are currently checked out by a PAM user. You want to know who specifically has those accounts checked out in PAM so you can refer the server owner to those user(s), rather than blindly forcing a check in of the accounts. The target accounts page only shows the account checked out, but not by whom. Is there another UI page that provides this information?

Resolution

This information is available to PAM Global Administrators on the Credentials > Workflow > All Requests page. You can filter by "Status == Checked Out" and also by a specific account name. In current releases a filter by device name is not available. The resulting table includes the name of the requester.