Unable to locate admin credentials for VMware HCX Manager in VMC on AWS

Products

• VMware Cloud on AWS

Issue/Introduction

After activating VMware HCX in a VMware Cloud (VMC) on AWS environment, you may be able to access the HCX Manager URL (e.g., https://<HCX-Manager-IP-Address>) but find that the admin credentials are not listed on the VMC Settings page. This prevents direct login to the HCX Manager portal for configuration or management tasks.

Environment

• VMC on AWS
• VMware HCX

Cause

The HCX Manager in a VMC on AWS environment does not use a unique standalone "admin" password generated in the VMC console. Instead, it is integrated with the SDDC's identity management, requiring the use of the [e-mail] account or vCenter plugin integration.

Resolution

To access the VMware HCX Cloud service interface, use one of the following methods:

Method 1: Direct Login to HCX Manager

1. Navigate to your HCX Manager URL in a web browser.
2. For the username, enter [e-mail]
3. Enter the password associated with the [e-mail] account (this is the same password used to log into your VMC vCenter).
4. Click Login.

Method 2: Access via VMC Console

1. Log in to the VMware Cloud Console.
2. Navigate to the SDDC tab and select your SDDC.
3. Go to the Add Ons tab.
4. Locate the HCX card and click Open HCX.
5. A new browser tab will open to the VMware HCX Cloud service interface.
6. Enter [e-mail] and your password to log in.

Additional Information

• Best Practice: You can also manage HCX directly through the vCenter UI by using the HCX plugin after the initial deployment and pairing are complete.
• For detailed deployment steps, refer to the official documentation: Deploying HCX from the VMware Cloud on AWS Console.
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