Service Discovery adapter collection fails for the VM objects with following error: "VM authentication status is failed"

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

• Alert "Objects are not receiving data from adapter instance" triggered for Service Discovery adapter in VCF Operations.

• The VM objects linked to the alert have a "Failed" Authentication Status.
  VCF Operations UI >> Workload Operations >> Application >> Manage SDMP Service

• The "/storage/log/vcops/log/adapters/ServiceDiscovery/ServiceDiscoveryAdapater_id.log" reports below error:

ERROR ServiceDiscoveryAdapter #### [ops@#### threadId="#####" threadName="pool-####-thread-#" instanceId="###"] [(###) com.vmware.adapter3.applicationdiscovery.activeprobe.controller.DiscoveryTaskRunner.runNetworkProbes] - [AdapterInstance FQDN] VM-Object-Name | VM-ID | FAILURE | PreProcessV2|       | Exception occurred while running probe
[####] com.vmware.adapter3.applicationdiscovery.guestoperation.exception.NamespaceIsNotReady: Namespace is not ready.
[####]     at com.vmware.adapter3.applicationdiscovery.guestoperation.credentiallessdiscovery.NamespaceDBManager.readAllData(NamespaceDBManager.java:358) ~[guest-operation-manager.jar:?]

Environment

Aria Operations 8.x

VCF Operations 9.0

Cause

The issue occurs because the VM objects are missing the required SDMP package needed for credential-less service discovery.

Resolution

Follow the below steps to resolve this issue:

• Install 'open-vm-tools-sdmp' package on VM Objects following the steps outlined in below article:
  Credential-less Service Discovery functionality in vRealize Operations 8.1.x and later
• Once installed, verify that the collection status is OK after the VM object’s Authentication Status changes to Credential-less.