GCVE Integration with Aria Operations Fails with ‘AccessTokenAuthenticator’ Exception

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

Integration of Google Cloud VMware Engine (GCVE) with Aria Operations fails with the error AccessTokenAuthenticator exception.

Although the token is valid, the integration process is interrupted during token validation due to a network-related issue.

2025-10-09T00:43:33,205+0000 ERROR [TasksManager-TaskHandler-<ID>]  com.vmware.vrops.adapter.gcve.util.auth.impl.AccessTokenAuthenticator.authorise - Error in generating access token from GCP
java.io.IOException: Error getting access token for service account: Connection reset 

Environment

Aria Operations 8.18.x

Cause

The failure occurs because of a java.io.IOException: Connection reset error, indicating a network connectivity issue between Aria Operations and Google Cloud Platform (GCP). This prevents successful token validation and authentication from completing.

Resolution

The “Connection reset” error suggests a network glitch or interruption between Aria Operations and GCP.

Ensure stable network connectivity and verify that there are no firewall, proxy, or routing issues affecting communication between Aria Operations and GCP endpoints.

Once network connectivity is restored, token validation should succeed.

Additional Information

Reference : https://techdocs.broadcom.com/us/en/vmware-cis/aria/aria-operations-for-integrations/8-18/vmware-vrealize-operations-management-pack-for-google-cloud-platform-8-18/vmware-vrealize-operations-management-pack-for-google-cloud-platform.html