Workflows are not functioning in IGA Suite V15 because the license file has expired

Products

• CA Identity Suite

Issue/Introduction

We tried to modify an user but it failed with following error:

Modify user "test": Exception returned from the HTTPPostMessage send. Error code = 1 Error message = JobUpdateService.CreateJobByRefSave() returned com.workpoint.common.exception.LicenseException. Error message = License expired for package WorkPoint EJB Server in the license file.

Since the license expired from WorkPoint, workflows are not functioning in IGA Suite V15.

Environment

IGA Xpress 1.0.1
IGA Suite v15 fixpack 1

Resolution

Engineering team included the fix for this issue in IGA Suite 15 - fixpack 1 as part of defect DE649338. If you face the same issue then please upgrade to the fixpack 1.

Additional Information

If you have configured local channel then you need to download the fix and apply it manually.

Please check the below doc links for more details

IGA Suite: https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-suite/15-0/release-notes/release-15-0-0/fixpack-1.html

IGA Xpress: https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/iga-xpress/1-0/release-notes/release-1-0/update-1-0-1.html