search cancel

When trying to login to Workload Control Center we encounter E150005: Login timed out.

book

Article ID: 41394

calendar_today

Updated On:

Products

CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) Workload Automation Agent

Issue/Introduction

Problem:

When  we try to login to Workload Control Center we encounter the message:

E150005: Login timed out. The server is not responding, please try again later.  

We are also unable to access the EEM UI.  What should be looked at?

 

Environment:

Workload Control Center 11.x

Embedded Entitlements Manager 12.x

 

Solution:

If the Embedded Entitlements Manager UI (EEM) is not available confirm if the igateway process is running.

EEM is comprised of igateway which is in the EEM interface and dxserver which is the policy manager and back-end database.

 

igateway can be restarted as root using the following command:

$IGW_LOC/S99igateway start

 

If the platform is Windows then start the CA iTechnology igateway service via Windows Service Manager.

 

If igateway fails to start review the following:

$IGW_LOC/*.log

 

If the problem and solution are not clear then contact CA support and provide the following:

$IGW_LOC/*.conf

$IGW_LOC/*.log

$IGW_LOC/*.map

and a long listing of the $IGW_LOC directory.

 if UNIX: ls -al $IGW_LOC

 if Windows: dir %IGW_LOC%

 

Environment

Release: ATSYHA99000-11.3.6-Workload Automation AE-High Availability Option
Component: