When we try to login to Workload Control Center we encounter the message:
E150005: Login timed out. The server is not responding, please try again later.
We are also unable to access the EEM UI. What should be looked at?
If the Embedded Entitlements Manager UI (EEM) is not available confirm if the igateway process is running.
EEM is comprised of igateway which is in the EEM interface and dxserver which is the policy manager and back-end database.
igateway can be restarted as root using the following command:
If the platform is Windows then start the CA iTechnology igateway service via Windows Service Manager.
If igateway fails to start review the following:
If the problem and solution are not clear then contact CA support and provide the following:
and a long listing of the $IGW_LOC directory.
if UNIX: ls -al $IGW_LOC
if Windows: dir %IGW_LOC%