Run Diagnostics is greyed out for some Network Paths
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Run Diagnostics is greyed out for some Network Paths

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Article ID: 413888

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Updated On:

Products

AppNeta

Issue/Introduction

When looking under Network Path Details, the link to Run Diagnostics is greyed out for some Network Paths, indicating that diagnostics are unavailable for them:

Why is this the case?

Environment

AppNeta SaaS and Monitoring Point Network Paths

Cause

Appneta does not support Diagnostics for TCP paths, as per:

TechDocs : AppNeta : TCP

 

Resolution

These are TCP paths. You can verify the type of path it is by adding the network protocol column: