Why do I see values >1 in the SLA_Violation column of the Call_Req table?
USRD 12.9 / 14.1
The macro "Set SLA Violation = Violated" does not just set the value to "1" in case of a violation,
it increases the value for SLA_Violation by "1".
This is useful for tracking how many sla violations are currently against the existing request/incident/problem.