CAnet: Error 64 when deploying OS Image

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

Issue:

An OSIM job (share mode) fails during the WinPE phase and the following is displayed on the cmd window

CAnet: Error 64
The specified network name is no longer available.
Warning DSM agent package is not availabe on \Servername\sxpsetup-11
Error: OS image share \\Servername\imagename-11\is not available.
Press any key to continue

Cause: 

During the WinPE phase the imagename.cmd is run and this needs to connect to the image shares on the boot server in order to download the OS Install files and the client automation agent install files.

net use z: /d > NUL 
c:\ca-osim\canet use z: \\$BootServer$\sxpsetup-11 $LogonPasswd$ /USER:canonprv 
if ERRORLEVEL 1 ( 
echo WARNING: DSM Agent package is not available on \\$BootServer$\sxpsetup-11. 
goto noagent 
) 
md %TEMPDISK%\sdagent 
if exist z:\agt12w32.caz copy z:\agt12w32.caz %TEMPDISK%\sdagent /Y 
if not exist %TEMPDISK%\sdagent\agt12w32.caz copy z:\agentw32.caz %TEMPDISK%\sdagent /Y 
if ERRORLEVEL 1 ( 
echo WARNING: DSM Agent package is not available in \\$BootServer$\sxpsetup-11. 
) 
net use z: /d > NUL 

:noagent 
net use s: /d > NUL 
c:\ca-osim\canet use s: \\$BootServer$\win7sp1-11 $LogonPasswd$ /USER:canonprv 
if ERRORLEVEL 1 ( 
echo ERROR: OS image share \\$BootServer$\win7sp1-11 is not available. 
goto error 

The error is seen when there is a problem with the shares on the Bootserver.

Resolution:

• recreate the boot server shares with the following commands
  • sdbsswitch -t
  • sdbsswitch -s

Environment

Release: UASIT.99000-12.8-Asset Intelligence
Component: