SDDC Password Manager shows blank status for NSX Edge Nodes
Article ID: 413800
Updated On:
Products
VMware SDDC Manager / VCF Installer
VMware Cloud Foundation
Issue/Introduction
NSX Edge nodes display a blank status in the SDDC Manager Password Manager UI. This condition often prevents successful integration with Aria Operations and blocks password rotation tasks.
- Password Manager UI shows no status (blank) for Root, Admin, or Audit accounts on Edge nodes.
- Aria Operations integration alarms indicate connection failures.
Environment
- VMware Cloud Foundation 4.x
- VMware Cloud Foundation 5.x
Cause
- Expired passwords on the NSX Edge node local accounts.
- Out-of-band password changes performed directly via NSX Manager or SSH.
Resolution
To resolve the issue, please perform the following steps
Step 1: Confirm if the password has expired.
- Log in to NSX manager as root user.
- It shall be suggested to change the password stating about expiry. Please follow on-screen instructions to change the password.
- Each NSX Edge node has 3 user accounts, namely, Root, Admin and Audit. To reset all user accounts or either of them, please follow the steps mentioned in Resetting the Passwords of an Appliance
Step 2: Out-of-band password changes.
If NSX password has been changed outside SDDC manager, please remediate by following below mentioned steps.
- Navigate to Password management in SDDC [ Administration> Security> Password Management]
- Then click the tab 'NSX EDGE' / NSX MANAGER
- Click the vertical ellipsis (three dots) next to the node whose password you are trying to remediate and click Remediate.
- Enter and confirm the password that was manually reset.
- Click Remediate
Repeat the steps for each of the affected user accounts (Admin and Audit) in SDDC Manager.
If the issue persists after performing all the above steps, please raise a support case with Broadcom Global Support team to assist you further.
Additional Information
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