SDDC Password Manager shows blank status for NSX Edge Nodes

Products

• VMware SDDC Manager
• VMware Cloud Foundation

Issue/Introduction

A blank status for NSX Edge nodes is shown in password manager.

Environment

• VMware Cloud Foundation 4.x
• VMware Cloud Foundation 5.x

Cause

It is commonly caused due to following reasons;

• Expired password
• Out-of-band password changes. 

Resolution

To resolve the issue, please perform the following steps

Step 1: Confirm if Password has been expired. 

• Login to NSX manager as root user.
• It shall be suggested to change the password stating about expiry. Please follow on-screen instructions to change the password.
• Each NSX Edge node has 3 user accounts, namely, Root, Admin and Audit. To reset all user accounts or either of them, please follow the steps mentioned in Resetting the Passwords of an Appliance

Step 2: Out-of-band password changes. 

If NSX password has been changed outside SDDC manager, please remediate by following below mentioned steps.

• Navigate to Password management in SDDC [ Administration> Security> Password Management]
• Then click the tab 'NSX EDGE' / NSX MANAGER
• Click the vertical ellipsis (three dots) next to the node whose password you are trying to remediate and click Remediate. 
• Enter and confirm the password that was manually reset. 
• Click Remediate 

 Repeat the steps for each of the affected user account (Admin and Audit) in SDDC manager.

If the issue persists after performing all the above steps, please raise a support case with Broadcom Global Support team to assist you further.

Additional Information

• Resetting the Passwords of an Appliance
• Remediate Passwords
• Lookup_Passwords
• Password Management in 4.5