Cache error Failed to build cache for resource adjustedTimesheets

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

After upgrade to 16.2.3.5, DE168123 is fixed, however there is one single “Failed to build cache” error on resource adjustedTimesheets that remains

STEPS TO REPRODUCE:

<This issue seems to be load related>

1. On a busy PROD environment with 16.2.3.5 applied
2. Check the logs on a timesheet day such as Friday where many thousands of users will be submitting and adjusting timesheets

Expected Results: No cache errors

Actual Results: Failed to build cache for resource adjustedTimesheets is thrown in logs for certain servers. No other symptoms reported by the users

ERROR 2025-10-07 15:02:46,726 [https-jsse-nio2-8443-exec-33] odf.object (clarity:xxxxxxxx:194168094__764E5196-0385-43AE-AE59-65DCCA749351:PPM_REST_API) (86cb0b63-8750-44b0-b40b-cc3aeaec7a87) Failed to build cache for resource adjustedTimesheets
java.lang.IndexOutOfBoundsException: Index 14 out of bounds for length 14
at java.base/jdk.internal.util.Preconditions.outOfBounds(Preconditions.java:64)
at java.base/jdk.internal.util.Preconditions.outOfBoundsCheckIndex(Preconditions.java:70)
at java.base/jdk.internal.util.Preconditions.checkIndex(Preconditions.java:266)
at java.base/java.util.Objects.checkIndex(Objects.java:359)
at java.base/java.util.ArrayList.get(ArrayList.java:427)

Environment

Clarity 16.2.3.5

Cause

DE177023

Resolution

Fixed in Clarity 16.4.1

Workaround: Not required, the error message is not impactful