AI Assistant daily token quota has been exhausted

Products

• VMware vDefend Firewall
• VMware vDefend Firewall with Advanced Threat Prevention
• VMware Avi Load Balancer

Issue/Introduction

Broadcom provided daily quota limit based on the licenses is exhausted.

Environment

vDefend SSP Version: 5.2 and later

Avi Operations: 5.2 and later

Cause

Cause:

You are using Broadcom account and your daily quota limit based on the licenses is exhausted.

Check your usage and entitlement using SSP API - GET /ai-assistants/broadcom-account-config.

The daily tokens allocated are consumed during bundle import and chat conversations. See below examples of available and entitled token values. "daily_token_quota" represents entitled quota and "current_daily_token_usage" represents consumed quota.

Once the alarm is cleared, used/available quota is visible AI Assistant Firewall/Avi chat window.

 

"quotas": {
    "ai_assistant_threat_defense_freemium_quota": {
      "current_usage": 0,
      "quota": 0
    },
    "current_daily_token_usage": 105000100,
    "daily_token_quota": 105000000
}

 

Resolution

• Switch to BYOK customer account to continue using AI Assistant.

  1. Login to SSP, goto System > Platform & Services > AI Assistant tile to configure Cloud Account.

  2. Select "Customer Account" and click on Edit to upload the BYOK key to continue using AI Assistant.

• Buy more cores of vDefend license.

• Wait for the quota to automatically reset everyday at 00:00 UTC time.

• If there was new bundle imported which take high number of tokens on this day, please consider sending questions next day.