XCOM Installation Succeeds but Binaries are Absent

Products

• XCOM Data Transport

Issue/Introduction

When performing an installation of XCOM the installer reports success, but attempts to use the product reveal major components and binaries are absent.

The XCOM installer log differs from the reference bellow, yours shows fewer "Successes" and the "Required Disk Space" is small or 0.

Reference XCOM Installer Log Summary for a known good install:

Summary
-------

Installation: Successful with errors.

265 Successes
0 Warnings
1 NonFatalErrors
0 FatalErrors

Action Notes:

None

Install Log Detail:

Check Disk Space:         /opt/CA/XCOM
                          Status: SUCCESSFUL
                          Additional Notes: NOTE - Required Disk Space:673,245,414 Bytes Free Disk Space:98,675,466,240 Bytes

 

• XCOM binaries are missing
• XCOM binaries not installed
• XCOM installer not working
• XCOM silent install not working
• XCOM installer required disk space is 0

Environment

-Redhat 9.4 Linux

-Amazon EC2 Instance

-XCOM Data Transport r12.0 22042 SP00 64bit

Cause

The customer's response file was not created using the process described in the manual. 

Unexpected parameters in the response file cause the installer to fail and behave unpredictably. 

It should also be noted that a silent install will always attempt to read a file named "installer.properties" from the working directory, regardless of whether the -f flag is used to specify it. 

Resolution

Response files should be created using the procedure documented in the manual.

The presence of unexpected parameters in the response fill cause installation failures. 

Additional Information

Manual Pages on Response File Creation: Create Response File 
Helpful tool for debugging XCOM Installer: LAX_DEBUG Article
Information regarding "installer.properties" behavior: Install Anywhere Silent Install Article