Error: "LCMVIDM72201" when creating a new tenant

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

• A new tenant creation request in Aria Lifecycle can fail if VMware Identity Manager is in an unhealthy state during the process.
• After resolving the underlying Identity Manager issues, subsequent attempts to retry or initiate a new request to create the same tenant fail with the following error:
  • LCMVIDM72201 - The Tenant ##### already exists.
• The /var/log/vrlcm/vmware-vrlcm.log file may contain an entry similar to: error 409 CONFLICT Tenant ##### already exist

Environment

• VMware Aria Lifecycle 8.18.x
• VMware Identity Manager 3.3.7

Cause

The initial tenant creation request does not complete successfully, leaving the new tenant invisible in the Identity Manager user interface while remaining present in the database.

Resolution

Open a support ticket with Broadcom and reference this knowledge base article (KB 413712).