Service Operation Insight doesn't open the web UI

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Article ID: 41364

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

Issue:

 

New install of Service Operations Insight does not open in web UI. The message displayed is "Please Wait". SOI UI does not update.

 

 

Service Operations Insight UI does not open. The following message is displayed.

 

<Please see attached file for image>

Capturesoi.PNG

Error in Service Operations Insight Manager log 

 

Error in soimgr-debug.log show:

 

ERROR [SOICAT] ps.PersistentStorageWrapper$1.run(263)  - Cannot establish Catalyst PersistenceService java.io.IOException: com.ca.ssa.registry.RegistryException: java.io.FileNotFoundException: c:\registry\topology\physical\node0\bootstrap.xml (The system cannot find the path specified) 

 

 

Environment: 

 

 

Windows 2008

SOI 3.3

 

Cause:

 

Incomplete installation do to missing files under c:\registry\topology\physical\node0\bootstrap.xml . Installation performed from a install image copied to a mapped drive or a network share.

 

Resolution:

 

Uninstall. Recommendation is to copy install image on local drive and then run the install.

Environment

Release: SAMBDL99000-3.3-Spectrum-Service Assurance Manager-Promotional Bundle
Component:

Attachments

1558721976617000041364_sktwi1f5rjvs16wa1.png get_app