Activity Association for custom objects
Article ID: 413615
Updated On:
Products
Issue/Introduction
Attempting to define an activity association for a custom object or an extension table, but unable to get the activity association to trigger a custom event.
Environment
Release: 17.x
CA Service Desk Manager
Cause
It is not possible to achieve this through Activity Association. This functionality allows only attributes defined for the existing Object Type listings to be used. The Object Type listings include entries such as Requests/Incidents/Problems, Configuration Items, Change Orders, etc.
Custom table / object attributes cannot be included directly under Activity Association. In the case of Extension tables that are used in the CMDB functionality to define attributes that are specific to a particular CI Family, the nearest object, the nr object for Configuration Items, does not support entering an attribute from the custom table because the attribute is coming from an extension table and not the nr object itself. You would need to be able to add the custom table to the Object Types dropdown alongside the existing objects, which is not supported.
Resolution
A way to achieve this would be to leverage the existing triggers functionality in WSP Schema Designer
Additional Information
Activity Association would be used to send a notification for a field change on a given object, such as notifying a given user when a request object's description field is modified for any reason.
Attempting to leverage the BREL version of the attribute on a supported object will also not work. If you have defined an extension table in CMDB, call it zExtensionTable, you may see an attribute listed like this in the bop_sinfo -d listing for the Network Resource (nr) object:
>bop_sinfo -d nr
Factory nr
Attributes:
id UUID
id UUID
producer_id LOCAL STRING(20)
persistent_id LOCAL STRING(60)
last_mod DATE
...
assoc_zExtensionTable BREL <- zExtensionTable.id {id = ?}
Creating an Activity Association on the Configuration Item (Network Resource) with the attribute "assoc_zExtensionTable" will not work as BREL attributes are not supported. This is similar to a scenario where you may try to Setup Email notification for Special Handling tickets.
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