NSX Manager Onboarding Readiness status shows "Not Ready" and Connectivity Agents - Inventory and Infrastructure Sync shows "Unknown"
Article ID: 413561
Updated On:
Products
Issue/Introduction
NSX manager onboarding Readiness status shows Not ready state and Connectivity agents shows Inventory and Infrastructure status as Unknown.
To verify the issue-
1- Check the status of the connectivity agents and the NSX readiness status.
Go to SSP UI -> System-> NSX Manager
2- Check the site-service pod status.
Login to SSP-I CLI as root.
Run the below command.
root@sspir:~# k get pods -A | grep site-service
nsxi-platform site-service-795f568f59-n5lhd 1/1 Running 0 103m
3- Verify that the site event "SiteConditionConfiguredPlatformDeploymentConfig" status shows as False.
root@sspir:~# k describe site -n nsxi-platform
Last Transition Time: 2025-10-08T10:44:47Z
Message:
Reason: RequiredForInterop
Status: False
Type: SiteConditionConfiguredPlatformDeploymentConfig
4- No error shows in the site-service pod logs. We see success code 200.
root@sspir:~# k logs site-service-795f568f59-n5lhd -n nsxi-platform
Environment
SSP 5.0
Cause
After the NAPP undeployment, the analytics and data processing services may not fully synchronize with the NSX Manager. As a result, the NSX Manager might still retain old service registrations referencing NAPP, along with stale certificates, tokens, and cached Proton metadata that continue to point to NAPP endpoint URLs.
Resolution
After verifying the issue, take the SSH access of all three NSX managers .
Login as root
Restart the service proton.
# service proton restart
This should resolve the issue.
Additional Information
If the resolution mentioned in this KB does not address your issue, refer to the Master KB for NSX Onboarding Issues, which lists all known onboarding scenarios, causes, and troubleshooting methods.
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