Upgrading Cloud Director from 10.5.x to 10.6.x hangs and will not proceed further.
Article ID: 413550
Updated On:
Products
Issue/Introduction
Running the vamicli update --install latest command during Cloud Director Appliance upgrade shows output similar to the following. The dots will just keep going indefinitely and upgrade seems to hang.
vamicli update --install latestInstalling version -10.6.1.11841 Build 24756346.................................................................................................................................................................................
When we review the /opt/vmware/var/log/vami/upgradecli.log we can see it gets stuck at the following.
Finished installing version 10.6.1.11841
Created symlink /etc/systemd/system/timers.target.wants/logrotate.timer → /usr/lib/systemd/system/logrotate.timer.
Created symlink /etc/systemd/system/sysinit.target.wants/systemd-timesyncd.service → /usr/lib/systemd/system/systemd-timesyncd.service./opt/vmware/var/log/appliance-sync.log will show the following indicating that the node cannot mount the nfs share.
2025-09-30 12:11:47 | ERROR: Unable to mount nfs share. Stopping appliance sync actions.
2025-09-30 12:12:52 | Executing vcd appliance sync scripts
2025-09-30 12:12:52 | NFS share is not currently mounted on transfer share. Attempting to mount it.We do not see any transfer share mounted when running the command df -h
root@vcd [ ~ ]# df -hFilesystem Size Used Avail Use% Mounted ondevtmpfs 4.0M 0 4.0M 0% /devtmpfs 5.9G 108K 5.9G 1% /dev/shmtmpfs 2.4G 776K 2.4G 1% /runtmpfs 4.0M 0 4.0M 0% /sys/fs/cgroup/dev/sda3 28G 11G 16G 40% /tmpfs 5.9G 64K 5.9G 1% /tmp/dev/sda2 365M 39M 307M 12% /boot/dev/mapper/database_vg-vpostgres 79G 21G 54G 28% /var/vmware/vpostgrestmpfs 1.2G 0 1.2G 0% /run/user/0
We should see the transfer share mounted something similar to this in the df -h command
NFS_ServerIP:/mnt/nfs1 17G 955M 16G 6% /opt/vmware/vcloud-director/data/transfer
Environment
VMware Cloud Director 10.6.x
Cause
This is caused by the cells not been able to mount the NFS share.
Resolution
Verify that the NFS is running as expected. If there is issues with the NFS then it may be necessary to reboot it.
See the following documentation for Preparing the Transfer Server Storage for Your VMware Cloud Director Appliance and Cloud Director requirements when using NFS for the transfer server storage
Once the NFS is working as expected the upgrade will continue and complete as the share will be mounted automatically.
The /opt/vmware/var/log/vami/upgradecli.log will show the following when it completes successfully
Created symlink of /opt/vmware/vcloud-director/etc/truststore.pem
30/09/2025 10:28:36 [INFO] Update status: Done post-install scripts
30/09/2025 10:28:36 [INFO] Update status: Running VMware tools reconfiguration
30/09/2025 10:28:36 [INFO] Running /opt/vmware/share/vami/vami_reconfigure_tools
vmware-toolbox-cmd is /bin/vmware-toolbox-cmd
vmtoolsd wrapper not required on this VM with systemd.
30/09/2025 10:28:36 [INFO] Update status: Done VMware tools reconfiguration
30/09/2025 10:28:36 [INFO] Update status: Running finalizing installation
30/09/2025 10:28:36 [INFO] Running /opt/vmware/var/lib/vami/update/data/job/9/manifest_update
30/09/2025 10:28:36 [INFO] Update status: Done finalizing installation
30/09/2025 10:28:36 [INFO] Update status: Update completed successfully
30/09/2025 10:28:36 [INFO] Install FinishedFeedback
