WinBSOD in virtual machine logs

Products

• VMware vSphere ESXi

Issue/Introduction

On a virtual machine running Microsoft Windows 11 with Citrix VDI application; the guest operating system will display BSOD and will restart automatically.

• The virtual machine's vmware.log file, prints the following logs:
  
  YYYY-MM-DDTHH:MM:SSZ Wa(03) vcpu-1 - WinBSOD: Synthetic MSR[0x40000100] 0x96
YYYY-MM-DDTHH:MM:SSZ Wa(03)+ vcpu-1 -
YYYY-MM-DDTHH:MM:SSZ Wa(03) vcpu-1 - WinBSOD: Synthetic MSR[0x40000101] 0xffff8886bd3f2598
YYYY-MM-DDTHH:MM:SSZ Wa(03)+ vcpu-1 -
YYYY-MM-DDTHH:MM:SSZ Wa(03) vcpu-1 - WinBSOD: Synthetic MSR[0x40000102] 0xffff888695454bb0
YYYY-MM-DDTHH:MM:SSZ Wa(03)+ vcpu-1 -
YYYY-MM-DDTHH:MM:SSZ Wa(03) vcpu-1 - WinBSOD: Synthetic MSR[0x40000103] 0xffff888695279bd0
YYYY-MM-DDTHH:MM:SSZ Wa(03)+ vcpu-1 -
YYYY-MM-DDTHH:MM:SSZ Wa(03) vcpu-1 - WinBSOD: Synthetic MSR[0x40000104] 0xfffff8067e803980
YYYY-MM-DDTHH:MM:SSZ Wa(03)+ vcpu-1 -
  
  
• Windows Guest OS might experience a fatal exception on picadd.sys and display a blue screen with bug check code 0x96. 

Environment

VMware vSphere ESXi 8.0

Resolution

This is a known Citrix Virtual Apps and Desktops issue. This issue is resolved in the update Citrix Virtual Apps and Desktops - Known issues .

Ask Citrix Application Vendor.

Additional Information

• Any other Bug Check 0x96 WinBSOD issue, see Bug Check 0x96: INVALID_WORK_QUEUE_ITEM and Investigating Windows Guest OS.
• How to determine Virtual Machine Operations looking at the Virtual machine logs
• 仮想マシンのログにWinBSODが記録される