Support cannot export Cloud SWG policy - Cloud SWG

Products

• Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

Can Support provide a CPL or policy backup in the Cloud SWG Portal managed policy?  

Environment

• Cloud SWG Portal (Portal Managed Policy)
• Management Center

Resolution

No, Support is no longer allowed to download CPL or policy when the policy is managed via the Cloud SWG Portal.

A feature request has been made. 

Note: If a policy is managed by a Management Center (UPE), the full policy is available in the Management Center. 

 

 

Additional Information

Alternative options are:

1. Take a screenshot of the policy

2. Use an API to get the policy lists based on the Manage Policy Lists (Policy Management API) techdocs.