Getting Error in Assets Contract Management and Contract

Products

• Asset Management Solution

Issue/Introduction

When clicking the contract it does not open.  A separate window opens and with an error    "An error occurs when loading the page, please check the log for detail."

The Notification Server (NS) logs show this error:

HTTP Request failed:
 /Altiris/AssetControl/Receiving/Wizards/ReceiveItems.aspx?itemguid=cafff372-b31a-4660-8104-b76df8a480c1

Providing a non-null 'timeoutHandler' or a true 'executeInParallel' parameter value to the PageAsyncTask constructor is unsupported in the current application configuration. 

Environment

ITMS 8.7.3, 8.8

Resolution

This issue has been fixed with our ITMS 8.8.1 Release. See ITMS 8.8.1 Release Notes

 

For those with an earlier version:
After backing up the Symantec_CMDB or ensuring there is a recent backup, run the following queries in SQL Studio against the Symantec_CMDB:

 

exec spStaticStringAdd 

'4E4799EE-0C6B-4BB5-8425-076285CDB49',

'Altiris.AssetContractCommon.Controls.ResourceDetailsEditCtrl',

'ErrmsgInvalidDateTime',

'',

'Data class '

'{0}'

' contains invalid date time value. {1}'

 

exec spStaticStringAdd 

'4E4799EE-0C6B-4BB5-8425-F076285CDB49',

'Altiris.AssetContractCommon.Controls.ResourceDetailsEditCtrl','

ErrmsgException',

'',

'Data class ''{0}

 

Then restart IIS on the SMP Server.