Getting Error in Assets Contract Management and Contract

Products

• Asset Management Solution

Issue/Introduction

When clicking the contract it does not open.  A separate window opens and with an error    "An error occurs when loading the page, please check the log for detail."

The Notification Server logs show this error:

HTTP Request failed:
 /Altiris/AssetControl/Receiving/Wizards/ReceiveItems.aspx?itemguid=cafff372-b31a-4660-8104-b76df8a480c1

Providing a non-null 'timeoutHandler' or a true 'executeInParallel' parameter value to the PageAsyncTask constructor is unsupported in the current application configuration. 

Resolution

After backing up the Symantec_CMDB or ensuring there is a recent backup, run the following queries in SQL Studio against the Symantec_CMDB:

 

exec spStaticStringAdd 

'4E4799EE-0C6B-4BB5-8425-076285CDB49',

'Altiris.AssetContractCommon.Controls.ResourceDetailsEditCtrl',

'ErrmsgInvalidDateTime',

'',

'Data class '

'{0}'

' contains invalid date time value. {1}'

 

exec spStaticStringAdd 

'4E4799EE-0C6B-4BB5-8425-F076285CDB49',

'Altiris.AssetContractCommon.Controls.ResourceDetailsEditCtrl','

ErrmsgException',

'',

'Data class ''{0}

 

Then restart IIS on the Notification Server