Unable to delete ticket enrichment

Products

• DX Operational Intelligence

Issue/Introduction

Ticket enrichment rule not getting deleted in DX OI Dev instance. Only one rule is created, and the delete option is grayed out

Environment

DX O2 SaaS

Resolution

The rule was reflected in one of the default mappings of the notification channel(Remedy). 

Reverted all mapping to blank and was able to delete the rule.