Onboarding NSX Manager to SSP fails with the banner “No valid license available.”

Products

• VMware vDefend Firewall with Advanced Threat Prevention

Issue/Introduction

In SSP UI, under NSX Manager > Connectivity Agent > View Details, both Infrastructure Sync and Inventory Sync show as Unknown.

Additionally, when attempting to onboard NSX Manager to SSP, the banner “No valid license available.” appears.

Environment

SSP 5.0

Cause

After deletion or undeployment of NAPP, some stale platform registry entries may remain in the NSX Manager.

These residual references — such as outdated Kubernetes API server IPs or kubeconfig details — can lead to communication and license validation failures when onboarding NSX to the Security Services Platform (SSP).

Log location: /var/log/proton/nsxapi.log

Example log:

2025-10-03T11:30:16.483Z  WARN  CloudNativeKubeconfigServiceImpl  POLICY [comp="nsx-manager"]
reqId="<UUID>" subcomp="manager" username="<abcd>"
Error while validating kubeconf: com.vmware.nsx.management.cloudnative.exception.CloudNativeGeneralException:
Kubectl get pod status operation failed. Unable to connect to the server: dial tcp <xx.yy.zz.0>:6443: i/o timeout

 

Resolution

Please contact Broadcom support for further assistance.

Additional Information

If the Symptom in this KB does not address your issue, refer to the Master KB for NSX Onboarding Issues, which lists all known onboarding scenarios, causes, and troubleshooting methods.