While attempting to upgrade Service Desk Manager the following error is recorded in the configure.log file
pdm_sql 4468 ERROR encrypt.cpp 136 unable to initialise encryption operation
In addition, the capki_install.log located in the %TEMP% folder contains the following error:
"Unable to open installed files log file: C:\Program Files (x86)\CA\SC\eTPKI\CAPKI\Windows/x86/32\files.dat
CAPKI files seem to have been deleted without cleaning the Registry....Installation will not proceed.
Existing Version is higher than installing Version."
In the checkdb.log you may see this error:
sql_ckeckdb 368 ERROR encrypt.cpp 520 etpki_lib_init return -1
sql_ckeckdb 368 ERROR encrypt.cpp 139 unable to initialise encryption operation
sql_ckeckdb 368 ERROR encrypt.cpp 260 unable to initialise encryption operation