Prisma Cloud for TAS Tile proxy configuration fails to connect to external Prisma Console

Products

• Operations Manager
• VMware Tanzu Application Service

Issue/Introduction

You upgraded tile "Prisma Cloud for TAS Tile" on Operations Manager UI and now the Prisma console/UI shows all the Diego Cells are disconnected.

Running command 'monit summary' on the Diego Cell shows the services' status is up and running.

 

Cause

Missing dependencies can cause this issue.

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For example, if upgrading/installing Prisma tile v43.02.133, it depends on minimum TAS v10.2 and Opsman v3.1.

 

Resolution

1. Check and ensure your TAS platform is updated to compatible dependency versions. (Broadcom Support Portal --> Downloads--> Search_Product.) 
2. Prisma Cloud for VMware Tanzu is a 3rd party tile and it is not officially supported by VMWare/Broadcom. If a user has checked and ensured all dependencies are in place and still experiencing any issue, then it is suggested to contact Prisma Palo Alto Support Portal directly. 

Additional Information

Note: Users can find the VMware product offerings and dependency information by visiting Broadcom Support Portal -->Downloads--> Select_Product--> click on "Upgrade/Dependency Information", as Illustrated in the below example: