Failed to import {0} metadata in SDDC Manager API Reference Token: XXXXXX

Products

• VMware SDDC Manager / VCF Installer

Issue/Introduction

While trying to deploy a VCF environment using the VCF Installer appliance  - this error is encountered in the UI - 

Failed to import {0} metadata in SDDC Manager API Reference Token: XXXXXX

 

The /var/log/vmware/vcf/commonsvcs/vcf-commonsvcs.log file contains these errors - 

IDENTITY_UNAUTHORIZED_ENTITY User is not authorized

com.vmware.evo.sddc.identity.model.error.UnauthorizeException: User is not authorized

CLIENT_IP_BLOCKED Client IP is blocked

com.vmware.evo.sddc.identity.model.error.BlockedException: Client IP is blocked.

Token creation request received from user : admin@local

Local account authenticate initiated

Local account is locked

LOCAL_ACCOUNT_LOCKED Local account is locked.

 

 

Environment

VCF 9.0

Cause

This issue occurs when multiple deployments are done using the same VCF Installer appliance and the environment is deployed multiple times (example: for testing purposes), with the same SDDC Manager fqdn specified - but different passwords.

Resolution

Use different SDDC Manager fqdns when deploying the environment multiple times, i.e. a new SDDC Manager fqdn for each environment deployment cycle.

If the same SDDC Manager fqdn must be reused - deploy a new VCF Installer appliance.