Flex Datasource is not processing the file

Products

• CASB Audit
• CASB Security Advanced
• CASB Security Premium
• CASB Security Standard

Issue/Introduction

You notice the Flex datasource is not processing the Prisma JSON file. It shows the Processed, In Queue, Failed are all 0 B, but the file is sent to the Datasource. 

Resolution

If you try open the file using notepad and found you cannot read the file, and the file contains "compression":"snappy" as shown below:

Then this file is compressed by snappy, which is unreadable by the Datasource processor. You will need to first try export the datasource file without the snappy compression.