NOTE: CA Agile Central Support Manager and CA Agile Central IBM ClearQuest Integration will no longer be enhanced or fixed and technical support will be discontinued effective September 30, 2017. Learn more here.
RSM user does not have proper permissions in Agile Central.
Ensure you completed the steps in the Set up your CA Agile Central subscription section of this guide. Also, ensure that the RSM Setup user has Viewer permissions in CA Agile Central to all projects where defects associated with cases may reside.