Environment details are missing or blank on the VCF Operations inventory page

Products

• VCF Operations
• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

• In VMware Aria Operations (VCF Operations) 9.x, you may observe that the Inventory page does not display environment details such as data centers, clusters, hosts, virtual machines (VMs), and datastores
  
  
  
  
• The error "Bad request please verify the request parameters or credentials" is logged in the /storage/log/vcops/log/adapters/VMwareVCFAdapter/vcfAdapter-<iD>.log file
  
  ERROR VcfAdapter #### [ops@#### threadId="##" threadName="Collector worker thread #" instanceId="##"] [(##) com.vmware.vrops.adapter.vcf.VcfAdapter.onCollect] - Collection failed with exception, ErrorResponse(errorCode=500, errorMessage=Error occured in InventoryProcessor. Reason: Bad request please verify the request parameters or credentials)
        com.vmware.vrops.adapter.vcf.exception.VcfException: Bad request please verify the request parameters or credentials
        at com.vmware.vrops.adapter.vcf.util.VcfAdapterRestClient.handleStatusCodes(VcfAdapterRestClient.java:237) ~[VcfAdapter.jar:?]
        at com.vmware.vrops.adapter.vcf.util.VcfAdapterRestClient.executeWithRetry(VcfAdapterRestClient.java:162) ~[VcfAdapter.jar:?]

Environment

VCF Operations 9.x

Cause

The data collection for the VCF Adapter instance is found to be in a stopped state due to incorrect or expired credentials configured for the adapter

Resolution

To resolve this issue, follow these steps:

1. From the left menu, click Administration > Integrations > Expand VMware Cloud Foundation Adapter.
2. Click on the account that shows Collections stopped
3. Click Edit and update the credentials.
4. Click Validate Connection and wait for the test connection to complete. If successful, save the adapter configurations.
5. Click the Vertical Ellipses of the affected VCF Adapter and select Start Collecting All to start data collection.
6. Wait for 5 to 10 minutes to complete the data collection.
7. Check the Adapter collection state, which should be "Ok".
8. Verify that the environment details such as data centers, clusters, hosts, VMs, and datastores are listed in the Inventory page.