"Extraction of image from host failed. Failed to extract image from the host: no stored copy available for inactive VIB VMware_locker_tools-light_#####" error when converting a cluster to use Image

Products

• VMware vCenter Server
• VMware vSphere ESXi

Issue/Introduction

• Converting a cluster from Baseline to Image fails with the below error :
  

  "Extraction of image from host ###### failed. Failed to extract image from the host: no stored copy available for inactive VIB VMware_locker_tools-light_####"

• On the vCenter Server, in /var/log/vmware/vmware-updatemgr/vum-server/vmware-vum-server.log:

  YYYY-MM-DDTHH:MM:SSZ info vmware-vum-server[####] [Originator@6876 sub=Telemetry] [TelemetryManager 261] Sending telemetry data: {"@type":"taskId":"#######","entityId":"errorMessageId":"com.vmware.vcIntegrity.lifecycle.ExtractDepotTask.HostExtractDepotFailed;com.vmware.vcIntegrity.lifecycle.EsxImage.ReservedVibExtractError","errorMessage":"Extraction of image from host ###### failed.;Failed to extract image from the host: no stored copy available for inactive VIB VMware_locker_tools-light_##########.","errorTime":"YYYY-MM-DDTHH:MM:SSZ"}

  YYYY-MM-DDTHH:MM:SSZ Er(11) lifecycle [#######] : HostSeeding:#### Extract depot failed: ('VMware_locker_tools-light_##########', 'tools', 'Calculated digest at EOF does not match expected result: b9e58f62509cabffc3c78dd29dcc69cf28bb1bf3808e5ae714ebd######## calculated, e616d8b7edc86f9c3a267368861b19222884d7e34fa75d977150238b######## expected.')

Environment

VMware vSphere ESXi 8.x

Cause

• The issue occurs due to checksum mismatch between the VMware Tools component installed on the ESXi host and image from the depot.
• During the depot extraction, the lifecycle manager tries to validate the VMware Tools component and calculates the checksum of the file to ensure integrity. However, due to the mismatch in checksum value, the extraction fails causing the Image conversion task to fail.

Resolution

• SSH to the ESXi as root.
  
  
• Remove the installed VMware Tools component:
  esxcli software component remove -n VMware-VM-Tools


• Download the offline depot.zip file for the ESXi version installed on the ESXi host. Refer Download latest ISOs and patches for vSphere ESXi
  
  
• Install VMware Tools component from the depot.zip bundle:
  esxcli software component apply -d "</vmfs/volumes/datastore_name>"/VMware-ESXi-####-depot.zip -n VMware-VM-Tools