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DevTest 9.x : Server component fails to start: Error sigar-amd64-winnt.dll+0x14ed4

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Article ID: 41311

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Updated On:

Products

CA Application Test Service Virtualization CA Continuous Application Insight (PathFinder)

Issue/Introduction

Issue: 

When starting a DevTest server component,  the component will fail to start,  and a hs_err_pidXXXX.log will be generated in the DevTest home directory

 

#

# A fatal error has been detected by the Java Runtime Environment:

#

#  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x0000000000a74ed4, pid=1380, tid=3360

#

# JRE version: Java(TM) SE Runtime Environment (8.0_60-b27) (build 1.8.0_60-b27)

# Java VM: Java HotSpot(TM) 64-Bit Server VM (25.60-b23 mixed mode windows-amd64 compressed oops)

# Problematic frame:

# C  [sigar-amd64-winnt.dll+0x14ed4]

 

 

 

Environment:  

All supported DevTest 9.0 environments on Windows.

 

Cause: 

This issue is caused by the SIGAR components failing to initialize with Java 8, and the newer versions of Windows we support.  

 

Resolution:

1.  Add the following line your local.properties where the DevTest component is failing to start

 

lisa.jpm.useSigar=false

 

2.  Restart your DevTest components.

 

We are no longer using the SIGAR components in DevTest and they will be removed in an upcoming release of DevTest.

Environment

Release:
Component: ITKOTF