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Increase MaxObjects value for the policy store in the Windows Registry

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Article ID: 41304

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On

Issue/Introduction

Issue: 

When running Siteminder/SSO FSSUI or AdminUI, user attempts to modify a policy by clicking on Add/remove. In the User tab the following message appears:

          “Search operation failed: timed out”

Environment:  

AdminUI and FSSUI on Windows.

Cause: 

The default objects allowed by Siteminder/SSO is too low.

** Example: Suppose that a realm has 60 sub-realms as nested. By default, all nested realms are displayed in Object Panel and List Panel of SiteMinder Administrator UI.

Resolution:

Increase the MaxObjects allowed in the Policy Server registry:

1. Open your registry: Start > type regedit.exe in the search field and Run
2. Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Netegrity\Siteminder\CurrentVersion\ObjectStore
3. Set MaxObjects= 0x64; REG_DWORD (100)

Additional Information:

** Increase this value as needed but 0x64 should be enough to resolve this issue.

Environment

Release: ESPSTM99000-12.51-Single Sign On-Extended Support Plus
Component: