java.lang.NoSuchMethodError org.apache.commons.fileupload.FileUpload.isMultipartContent

Products

• CA Identity Suite

Issue/Introduction

After migrating to Symantec Identity Manager v15 as part of the IGA Suite, all services (Identity Portal, Identity Governance, and Identity Manager) start successfully. However, it is impossible to log in to the Identity Manager User Console. The browser displays Internal Server Error.

Error Details:
The WildFly server log shows the following error when attempting to access the Identity Manager URL 

2025-09-03 11:11:32,814 ERROR [io.undertow.request] (default task-3) 
UT005023: Exception handling request to /iam/im/IdentityEnv/index.jsp: 
java.lang.NoSuchMethodError: 'boolean org.apache.commons.fileupload.FileUpload.isMultipartContent(jakarta.servlet.http.HttpServletRequest)'

Environment

Symantec Identity Manager v15

Cause

commons-fileupload-1.5.jar was customized in the original installation and was transferred to the new installation during the migration process.

Resolution

Use the original commons-fileupload-1.5.jar library.