After vCenter added to VCF Operation Integrations, it did not show up in License Management

Products

• VCF Operations

Issue/Introduction

The following error can be seen when trying to add the vCenter adapter.

"The vCenter credentials must have the Global.License privilege
assigned and be a member of the LicenseService.Administrators Single
Sign-On group license management will not be available"

vCenter integration is completed, and data is collecting.  However, in License Management, the vCenter doesn't exist.  License cannot be assigned to the newly created vCenter adapter.

Environment

VCF Operations 9.x

Cause

Time sync issue due to NTP is not configured and enabled on vCenter.

A significant time drift (more than 60 seconds) can lead to SSO authentication issue.

The following Error Exception can be seen from /storage/vcops/log/adapters/ManagementAdapter/ManagementAdapter_##.log

2025-09-25T21:45:16.238Z ERROR ManagementAdapter 7640 [ops@4413
threadId="1781282" threadName="vcf-licensing-collection-64128"
instanceId="58"] [(58)
com.vmware.adapter.management.components.licensing.vcf.collector.VCenterLicenseUsageCol
lector.collect] - The configured User account for the VC endpoint
###.###.###.### is missing the required permission Global.Licenses.
License collection will not be performed.
2025-09-25T21:50:17.178Z ERROR ManagementAdapter 7640 [ops@4413
threadId="1781577" threadName="vcf-licensing-collection-64133"
instanceId="58"] [(58)
com.vmware.adapter.management.components.licensing.vcf.sso.SsoManager.acquireBearerToke
n] - Cannot acquire SAML token:
com.vmware.vim.sso.client.exception.TimeSynchronizationException:
Server returned 'request expired' less than 0 seconds after request
was issued, but it shouldn't have expired for at least 600 seconds.

Resolution

Reference the following KB to configure and enable NTP on the vCenter appliance:  

Configure Network Time Protocol (NTP) on the Vcenter