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Special characters not displaying correctly in UIM alarms

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Article ID: 41292

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM) NIMSOFT PROBES

Issue/Introduction

Alarms do not display special characters correctly. Umlauts or characters with diacritics and other high Ascii signs look garbled

Environment

Release: CNMSPP99000-8.4-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component:

Resolution

This can be resolved by changing the configuration of alarm_enrichment.

Right-click on the alarm_enrichment probe in IM and choose "Edit..."

In the startup options (i.e. command arguments) replace :

  -Xms64m -Xmx1024m -Dfile.encoding=UTF-8 -jar ../lib/alarm_enrichment.jar

with 

  -Xms64m -Xmx1024m -Dfile.encoding=ISO-8859-1 -Dpds.decoding.charset=ISO-8859-1 -Dpds.encoding.charset=ISO-8859-1 -jar ../lib/alarm_enrichment.jar

Save and cycle NAS:

For this, first stop the Alarm_enrichment probe, then stop the NAS probe, then restart alarm_enrichment first, then restart nas.