Special characters are not displaying correctly in UIM alarms

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)
• Unified Infrastructure Management for Mainframe

Issue/Introduction

Alarms do not display special characters correctly, for example german. Umlauts or characters with diacritics and other high Ascii signs appear garbled

Environment

Release: CNMSPP99000-8.4-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component: UIM 8.4 or higher

Cause

- UIM/Nimsoft language support settings

Resolution

This can be resolved by changing the configuration of alarm_enrichment.

Right-click on the alarm_enrichment probe in IM and choose "Edit..."

In the startup options (i.e. command arguments) replace:

  -Xms64m -Xmx1024m -Dfile.encoding=UTF-8 -jar ../lib/alarm_enrichment.jar

       with 

  -Xms64m -Xmx1024m -Dfile.encoding=ISO-8859-1 -Dpds.decoding.charset=ISO-8859-1 -Dpds.encoding.charset=ISO-8859-1 -jar ../lib/alarm_enrichment.jar

Save and recycle NAS:

 

For this, first deactivate the alarm_enrichment probe, then stop the NAS probe, then activate the alarm_enrichment probe first, then activate nas.

If that setting doesn't work, try using->ISO-8859-15 which is specific to German.

For example,

Select the alarm_enrichment probe and choose Edit and change the alarm_enrichment probe arguments to:

   -Xms64m -Xmx1024m -Dfile.encoding=ISO-8859-15 -Dpds.decoding.charset=ISO-8859-15 -Dpds.encoding.charset=ISO-8859-15 -jar ../lib/alarm_enrichment.jar

You have to restart the nas, not just 'recycle' the alarm_enrichment probe.