vCenter Server is not Accessible

Products

• VMware vCenter Server

Issue/Introduction

The vCenter server is not accessible

• Most of the services are in a stopped state.
  $ service-control --status --all
Running:
applmgmt lookupsvc lwsmd observability-vapi vc-wsla-broker vmafdd vmcad vmdird vmware-certificateauthority vmware-cis-license vmware-eam vmware-envoy vmware-envoy-hgw vmware-envoy-sidecar vmware-infraprofile vmware-postgres-archiver vmware-rhttpproxy vmware-sca vmware-stsd vmware-trustmanagement vmware-vapi-endpointvmware-vmon vmware-postgres vmware-iu vtsdb
StartPending:
vmware-vpxd
Stopped:
observability pschealth vicm vmonapi vmware-analytics vmware-certificatemanagement vmware-content-library vmware-hvc vmware-imagebuilder vmware-netdumper vmware-perfcharts vmware-pod vmware-rbd-watchdog vmware-sps vmware-topologysvc vmware-updatemgr vmware-vcha vmware-vdtc vmware-vpxd-svcs vmware-vsan-health
• The vSphere Client is not loading ( Unhealthy Upstream)

Environment

VMware vCenter Server 8.x

Cause

The solution user certificates have expired.

Resolution

• Verified that there is a valid snapshot/ backup available
• Upload the vCert scripts to the root of the vCenter server ( https://knowledge.broadcom.com/external/article/385107/vcert-scripted-vcenter-expired-certific.html)
• Using options 1, 3, and 2 to review and reset the solution users' certificates
• Restart all services

Additional Information

Reference KB articles:

VDT Tool https://knowledge.broadcom.com/external/article/344917/using-the-vcf-diagnostic-tool-for-vspher.html

vCert Script https://knowledge.broadcom.com/external/article/385107/vcert-scripted-vcenter-expired-certific.html