User not able to access content viewer Web Viewer 14.0

Products

• Output Management Web Viewer

Issue/Introduction

This is a new user that was just defined.  User cannot sign in.  The log shows:

CAHVS0262E Logon (guid) failed (returnValue-1, returnCode 139, reasonCode 199753946) for user (userid)
CAHVS0251E Invalid Credentials  

The procedure in the online documentation to define a new user with RACF was followed.

Environment

• Output Management Web Viewer™ for z/OS
• IBM RACF

Cause

Missing steps in the definition

Resolution

Return code 139 (x’8B’) is EPERM which means the operation was not permitted.

Reason code 199753946 (x’0BE800DA’) is JRSurrogateUndefined which means:
The RACF SURROGAT class has not been activated or no SURROGAT class profile has been defined for the client.

Action: Activate the RACF SURROGAT class and perform the necessary RACF definitions for non-password clients.

See the RACF Surrogate section in the doc - specifically that the server stcid has access to BPX.SRV.userid