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CCA-LN-1002: No converter found for the server for converting the results to UTF-8 encoding. Decoding the results using UTF-8 by default. Please check whether the operating system details set for this server is correct

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Article ID: 41287

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Updated On:

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Issue/Introduction

Question:

When using CCA to try and execute discovery on server the CCA log shows UTF-8 encoding error and discovery failed to populate components.


CCA-LN-1002:No converter found for the server "servername.com" for converting the results to UTF-8 encoding. Decoding the results using UTF-8 by default.
Please check whether the operating system details set for this server is correct.

CCA-DIS-8518: Discovery failed on Server "servername.com", Error message=CCA-GM-0001: Unknown error.

 

Answer:

 

This error indicates that NDG may have classified the server OS Name incorrectly.

i.e. NDG uses the CmnDscvrClassification.xml file to execute methods to determine the OS type.  One of the methods is to use SSH login over port 22 to communicate.   If SSH server is installed on a Windows System, NDG can log in and match specific oid table values that can exist on Linux and therefore classify the OS type incorrectly.

 

To resolve the problem:

 

- Delete the discovered server from the CCA UI.

- Add the server again and do not select the check box option to "Perform Network Discovery".

<Please see attached file for image>

network_checkbox.jpg

 

- Manually select the correct OS Name option for the server.

 

<Please see attached file for image>

network_89.jpg

 

- Select and assign the appropriate State, Access Profile, and Management Profile.

- Click Next to finish adding the server.  Proceed with server Discovery and verify discovery results.

 

 



Environment

Release: ACMPHY99000-12.8-Configuration Automation-for Physical Environments
Component:

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1558721931935000041287_sktwi1f5rjvs16w9k.jpeg get_app
1558721930044000041287_sktwi1f5rjvs16w9j.jpeg get_app
1558721928168000041287_sktwi1f5rjvs16w9i.jpeg get_app
1558721926090000041287_sktwi1f5rjvs16w9h.jpeg get_app