Unable to access site recovery plugin from vcenter server after deploying VLR 9.0.3 and certain options are missing from VAMI

Products

• VMware Live Recovery

Issue/Introduction

Symptoms:

• After deploying VLR 9.0.3, the site recovery plugin fails to deploy. Below error is seen when we navigate to vSphere Client > Menu > Site Recovery

  http failure response for https://<hostname>/ui/draasclientplugin/rest/services/getLocalVcs: 500 OK

• Appliances are configured using CA signed certificate and the certificate was generated using shortname

• Launching the VAMI page for the VLR appliance using the fqdn, certain options like syslog forwarding and storage replication adapters are missing

  

• Launching the same VAMI page using IP address in the URL displays all the options

  

Environment

VMware Live Recovery 9.0.3

Cause

This issue occurs because the certificates are configured using short name that cannot be resolved via DNS.

Cause Justification:

From /opt/vmware/support/logs/drconfigui/dr-config.log we can see below events indicating DNS mismatch

2025-09-18 14:02:18,630 [srm-reactive-thread-136] WARN com.vmware.dr.configservice.taskMonitor.ConfigureTaskHandler 54b9f447-####-####-####-3########### getConfigureTaskProgress - Task finished with error!
(drConfig.fault.CertificateDnsMismatch)

 

Resolution

To resolve this, regenerate the certificate using fully qualified domain name. Please refer the below document for steps to change the VMware Live Recovery Appliance Certificate

Change the VMware Live Recovery Appliance Certificate

Reconfigure the appliance after certificate renewal - Reconfigure the VMware Live Recovery Appliance

After regenerating the certificates, if same issues are observed, clear the browser cache or use another browser or a private/incognito window